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Baggage Porters and Bellhops Occupation Detailed Description

Baggage Porters and Bellhops career

General Job Description and Education/Training Levels for Baggage Porters and Bellhops

The main tasks and work activities of Baggage Porters and Bellhops are to handle luggage or other possessions for patrons, provide patrons with directions to locales or attractions, provide attraction or event information to patrons, greet customers, patrons, or visitors. In general, for the Baggage Porters and Bellhops, service Orientation, speaking, active Listening, critical Thinking and other 2 skills are required.
Baggage Porters and Bellhops Job Description
EducationThese occupations usually require a high school diploma.
Related ExperienceSome previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job TrainingEmployees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
ExampleThese occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.
The following chart shows the education/training levels for Baggage Porters and Bellhops jobs. 41.28% of Baggage Porters and Bellhops have High School Diploma (or the equivalent) and 7.51% of Baggage Porters and Bellhops have Post-Secondary Certificate.
Less than a High School Diploma
41.75%
High School Diploma (or the equivalent)
41.28%
Post-Secondary Certificate
7.51%
Some College Courses
9.47%
Associate's Degree (or other 2-year degree)
0.00%
Bachelor's Degree and Above
-0.01%

Tasks and Work Activities of Baggage Porters and Bellhops

  • Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
  • Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
  • Receive and mark baggage by completing and attaching claim checks.
  • Greet incoming guests and escort them to their rooms.
  • Assist physically challenged travelers and other guests with special needs.
  • Act as part of the security team at transportation terminals, hotels, or similar establishments.
  • Deliver messages and room service orders, and run errands for guests.
  • Explain the operation of room features, such as locks, ventilation systems, and televisions.
  • Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.
  • Maintain clean lobbies or entrance areas for travelers or guests.
  • Transport guests about premises and local areas, or arrange for transportation.
  • Compute and complete charge slips for services rendered and maintain records.
  • Page guests in hotel lobbies, dining rooms, or other areas.
  • Pick up and return items for laundry and valet service.
  • Inspect guests' rooms to ensure that they are adequately stocked, orderly, and comfortable.
  • Complete baggage insurance forms.
  • Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel.
  • Performing for or Working Directly with the PublicPerforming for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Handling and Moving ObjectsUsing hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
  • Operating Vehicles, Mechanized Devices, or EquipmentRunning, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
  • Getting InformationObserving, receiving, and otherwise obtaining information from all relevant sources.
  • Assisting and Caring for OthersProviding personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Inspecting Equipment, Structures, or MaterialInspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
  • Identifying Objects, Actions, and EventsIdentifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Communicating with Supervisors, Peers, or SubordinatesProviding information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Performing General Physical ActivitiesPerforming physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
  • Communicating with Persons Outside OrganizationCommunicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Handle luggage or other possessions for patrons.
  • Provide patrons with directions to locales or attractions.
  • Provide attraction or event information to patrons.
  • Greet customers, patrons, or visitors.
  • Provide escort or transportation.
  • Assist individuals with special needs.
  • Monitor patron activities to identify problems or potential problems.
  • Deliver items.
  • Explain regulations, policies, or procedures.
  • Arrange services or reservations for patrons.
  • Clean facilities or work areas.
  • Maintain financial or account records.
  • Inspect facilities.
  • Prepare administrative documents.
  • Arrange items for use or display.

Skills and Abilities for Baggage Porters and Bellhops

  • Service OrientationActively looking for ways to help people.
  • SpeakingTalking to others to convey information effectively.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • CoordinationAdjusting actions in relation to others' actions.
  • Oral ExpressionThe ability to communicate information and ideas in speaking so others will understand.
  • Oral ComprehensionThe ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Trunk StrengthThe ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
  • Speech RecognitionThe ability to identify and understand the speech of another person.
  • Static StrengthThe ability to exert maximum muscle force to lift, push, pull, or carry objects.
  • Multilimb CoordinationThe ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
  • Speech ClarityThe ability to speak clearly so others can understand you.
  • Problem SensitivityThe ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Near VisionThe ability to see details at close range (within a few feet of the observer).
  • Extent FlexibilityThe ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
  • StaminaThe ability to exert yourself physically over long periods of time without getting winded or out of breath.
  • Time SharingThe ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
  • Selective AttentionThe ability to concentrate on a task over a period of time without being distracted.
  • Desktop computerse.g. Desktop computers
  • Notebook computerse.g. Laptop computers
  • Pushcartse.g. Luggage carts
  • Golf cartse.g. Motorized carts
  • Special purpose telephonese.g. Multi-line telephone systems
  • Paging controllerse.g. Paging systems
  • Minivans or vanse.g. Passenger vans
  • Automobiles or carse.g. Passenger vehicles
  • Personal computerse.g. Personal computers
  • Two way radiose.g. Two way radios
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Public Safety and SecurityKnowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • TransportationKnowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.