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Eligibility Interviewers, Government Programs Occupation Detailed Description

Eligibility Interviewers, Government Programs career

General Job Description and Education/Training Levels for Eligibility Interviewers, Government Programs

The main tasks and work activities of Eligibility Interviewers, Government Programs are to explain regulations, policies, or procedures, interview employees, customers, or others to collect information, refer customers to appropriate personnel, compile data or documentation. In general, for the Eligibility Interviewers, Government Programs, speaking, active Listening, reading Comprehension, social Perceptiveness and other 12 skills are required.
Eligibility Interviewers, Government Programs Job Description
EducationMost occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Related ExperiencePrevious work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Job TrainingEmployees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
ExampleThese occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include hydroelectric production managers, travel guides, electricians, agricultural technicians, barbers, court reporters, and medical assistants.
The following chart shows the education/training levels for Eligibility Interviewers, Government Programs jobs. 29.20% of Eligibility Interviewers, Government Programs have High School Diploma (or the equivalent) and 41.13% of Eligibility Interviewers, Government Programs have Bachelor's Degree and Above.
Less than a High School Diploma
6.57%
High School Diploma (or the equivalent)
29.20%
Post-Secondary Certificate
0.00%
Some College Courses
12.85%
Associate's Degree (or other 2-year degree)
10.25%
Bachelor's Degree and Above
41.13%

Tasks and Work Activities of Eligibility Interviewers, Government Programs

  • Answer applicants' questions about benefits and claim procedures.
  • Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
  • Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
  • Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
  • Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.
  • Interview and investigate applicants for public assistance to gather information pertinent to their applications.
  • Check with employers or other references to verify answers and obtain further information.
  • Keep records of assigned cases, and prepare required reports.
  • Schedule benefits claimants for adjudication interviews to address questions of eligibility.
  • Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.
  • Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.
  • Provide social workers with pertinent information gathered during applicant interviews.
  • Compute and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps.
  • Monitor the payments of benefits throughout the duration of a claim.
  • Provide applicants with assistance in completing application forms, such as those for job referrals or unemployment compensation claims.
  • Investigate claimants for the possibility of fraud or abuse.
  • Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations.
  • Getting InformationObserving, receiving, and otherwise obtaining information from all relevant sources.
  • Interacting With ComputersUsing computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Organizing, Planning, and Prioritizing WorkDeveloping specific goals and plans to prioritize, organize, and accomplish your work.
  • Performing for or Working Directly with the PublicPerforming for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Communicating with Persons Outside OrganizationCommunicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Establishing and Maintaining Interpersonal RelationshipsDeveloping constructive and cooperative working relationships with others, and maintaining them over time.
  • Evaluating Information to Determine Compliance with StandardsUsing relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Processing InformationCompiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Communicating with Supervisors, Peers, or SubordinatesProviding information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Documenting/Recording InformationEntering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Explain regulations, policies, or procedures.
  • Interview employees, customers, or others to collect information.
  • Refer customers to appropriate personnel.
  • Compile data or documentation.
  • Obtain personal or financial information about customers or applicants.
  • Record information about legal matters.
  • Schedule appointments.
  • Prepare documentation for contracts, transactions, or regulatory compliance.
  • Administer personnel recruitment or hiring activities.
  • Provide information to coworkers.
  • Calculate financial data.
  • Monitor financial information.
  • Assist individuals with paperwork.

Skills and Abilities for Eligibility Interviewers, Government Programs

  • SpeakingTalking to others to convey information effectively.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • Service OrientationActively looking for ways to help people.
  • Judgment and Decision MakingConsidering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Complex Problem SolvingIdentifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • NegotiationBringing others together and trying to reconcile differences.
  • PersuasionPersuading others to change their minds or behavior.
  • CoordinationAdjusting actions in relation to others' actions.
  • MonitoringMonitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Active LearningUnderstanding the implications of new information for both current and future problem-solving and decision-making.
  • Time ManagementManaging one's own time and the time of others.
  • Oral ExpressionThe ability to communicate information and ideas in speaking so others will understand.
  • Oral ComprehensionThe ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Written ExpressionThe ability to communicate information and ideas in writing so others will understand.
  • Speech ClarityThe ability to speak clearly so others can understand you.
  • Deductive ReasoningThe ability to apply general rules to specific problems to produce answers that make sense.
  • Written ComprehensionThe ability to read and understand information and ideas presented in writing.
  • Speech RecognitionThe ability to identify and understand the speech of another person.
  • Inductive ReasoningThe ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Problem SensitivityThe ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Near VisionThe ability to see details at close range (within a few feet of the observer).
  • Information OrderingThe ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Category FlexibilityThe ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Selective AttentionThe ability to concentrate on a task over a period of time without being distracted.
  • Scannerse.g. Computer data input scanners
  • Photocopierse.g. Copy machines
  • Typewriterse.g. Electric typewriters
  • Laser fax machinee.g. Laser facsimile machines
  • Special purpose telephonese.g. Multiline telephone systems
  • Automobiles or carse.g. Passenger vehicles
  • Personal computerse.g. Personal computers
  • Pocket calculatore.g. Portable calculators
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • PsychologyKnowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.