First-Line Supervisors of Non-Retail Sales Workers Occupation Details

General Job Description and Education/Training Levels for First-Line Supervisors of Non-Retail Sales Workers

The main tasks and work activities of First-Line Supervisors of Non-Retail Sales Workers are to answer customer questions about goods or services, explain technical product or service information to customers, supervise sales or support personnel, monitor sales activities. In general, for the First-Line Supervisors of Non-Retail Sales Workers, management of Personnel Resources, monitoring, speaking, active Listening and other 17 skills are required.

First-Line Supervisors of Non-Retail Sales Workers Job Description
Education	Most of these occupations require a four-year bachelor's degree, but some do not.
Related Experience	A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
Job Training	Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
Example	Many of these occupations involve coordinating, supervising, managing, or training others. Examples include real estate brokers, sales managers, database administrators, graphic designers, chemists, art directors, and cost estimators.

The following chart shows the education/training levels for First-Line Supervisors of Non-Retail Sales Workers jobs. 16.00% of First-Line Supervisors of Non-Retail Sales Workers have High School Diploma (or the equivalent) and 57.93% of First-Line Supervisors of Non-Retail Sales Workers have Bachelor's Degree and Above.

Less than a High School Diploma

0.00%

High School Diploma (or the equivalent)

16.00%

Post-Secondary Certificate

0.00%

Some College Courses

16.49%

Associate's Degree (or other 2-year degree)

9.58%

Bachelor's Degree and Above

57.93%

Tasks and Work Activities of First-Line Supervisors of Non-Retail Sales Workers

Listen to and resolve customer complaints regarding services, products, or personnel.
Monitor sales staff performance to ensure that goals are met.
Hire, train, and evaluate personnel.
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Provide staff with assistance in performing difficult or complicated duties.
Plan and prepare work schedules, and assign employees to specific duties.
Attend company meetings to exchange product information and coordinate work activities with other departments.
Prepare sales and inventory reports for management and budget departments.
Formulate pricing policies on merchandise according to profitability requirements.
Examine merchandise to ensure correct pricing and display, and that it functions as advertised.
Analyze details of sales territories to assess their growth potential and to set quotas.
Visit retailers and sales representatives to promote products and gather information.
Keep records pertaining to purchases, sales, and requisitions.
Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.
Prepare rental or lease agreements, specifying charges and payment procedures for use of machinery, tools, or other items.
Inventory stock and reorder when inventories drop to specified levels.
Examine products purchased for resale or received for storage to determine product condition.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.

Communicating with Supervisors, Peers, or SubordinatesProviding information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Coaching and Developing OthersIdentifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Making Decisions and Solving ProblemsAnalyzing information and evaluating results to choose the best solution and solve problems.
Getting InformationObserving, receiving, and otherwise obtaining information from all relevant sources.
Guiding, Directing, and Motivating SubordinatesProviding guidance and direction to subordinates, including setting performance standards and monitoring performance.
Identifying Objects, Actions, and EventsIdentifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Interacting With ComputersUsing computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Training and Teaching OthersIdentifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Developing Objectives and StrategiesEstablishing long-range objectives and specifying the strategies and actions to achieve them.
Coordinating the Work and Activities of OthersGetting members of a group to work together to accomplish tasks.

Answer customer questions about goods or services.
Explain technical product or service information to customers.
Supervise sales or support personnel.
Monitor sales activities.
Train sales personnel.
Develop marketing plans or strategies.
Assign duties or work schedules to employees.
Discuss design or technical features of products or services with technical personnel.
Prepare financial documents, reports, or budgets.
Establish operational policies.
Examine condition of property or products.
Analyze market conditions or trends.
Contact current or potential customers to promote products or services.
Gather customer or product information to determine customer needs.
Maintain records of sales or other business transactions.
Coordinate sales campaigns.
Prepare sales or other contracts.
Monitor inventories of products or materials.
Purchase stocks of merchandise or supplies.

Skills and Abilities for First-Line Supervisors of Non-Retail Sales Workers

Management of Personnel ResourcesMotivating, developing, and directing people as they work, identifying the best people for the job.
MonitoringMonitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
SpeakingTalking to others to convey information effectively.
Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
CoordinationAdjusting actions in relation to others' actions.
Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.
Time ManagementManaging one's own time and the time of others.
Judgment and Decision MakingConsidering the relative costs and benefits of potential actions to choose the most appropriate one.
PersuasionPersuading others to change their minds or behavior.
Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Complex Problem SolvingIdentifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
WritingCommunicating effectively in writing as appropriate for the needs of the audience.
NegotiationBringing others together and trying to reconcile differences.
Active LearningUnderstanding the implications of new information for both current and future problem-solving and decision-making.
Learning StrategiesSelecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
InstructingTeaching others how to do something.
Systems EvaluationIdentifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Systems AnalysisDetermining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Service OrientationActively looking for ways to help people.

Oral ComprehensionThe ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech RecognitionThe ability to identify and understand the speech of another person.
Oral ExpressionThe ability to communicate information and ideas in speaking so others will understand.
Speech ClarityThe ability to speak clearly so others can understand you.
Inductive ReasoningThe ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Deductive ReasoningThe ability to apply general rules to specific problems to produce answers that make sense.
Written ComprehensionThe ability to read and understand information and ideas presented in writing.
Information OrderingThe ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Near VisionThe ability to see details at close range (within a few feet of the observer).
Category FlexibilityThe ability to generate or use different sets of rules for combining or grouping things in different ways.
Problem SensitivityThe ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Fluency of IdeasThe ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Written ExpressionThe ability to communicate information and ideas in writing so others will understand.
Mathematical ReasoningThe ability to choose the right mathematical methods or formulas to solve a problem.
Number FacilityThe ability to add, subtract, multiply, or divide quickly and correctly.

Desktop computerse.g. Desktop computers
Notebook computerse.g. Laptop computers
Laser fax machinee.g. Laser facsimile machines
Special purpose telephonese.g. Multiline telephone systems
Printer calculatore.g. Printing calculators
Mobile phonese.g. Smart phones
Tablet computerse.g. Tablet computers

Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Personnel and Human ResourcesKnowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
MathematicsKnowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Education and TrainingKnowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

First-Line Supervisors of Non-Retail Sales Workers Occupation Detailed Description

Tasks and Work Activities of First-Line Supervisors of Non-Retail Sales Workers

Skills and Abilities for First-Line Supervisors of Non-Retail Sales Workers