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Gambling Surveillance Officers and Gambling Investigators Occupation Detailed Description

Gambling Surveillance Officers and Gambling Investigators career

General Job Description and Education/Training Levels for Gambling Surveillance Officers and Gambling Investigators

The main tasks and work activities of Gambling Surveillance Officers and Gambling Investigators are to operate surveillance equipment to detect suspicious or illegal activities, observe individuals' activities to gather information or compile evidence, discuss performance, complaints, or violations with supervisors, monitor operations to ensure compliance with safety or security policies or regulations. In general, for the Gambling Surveillance Officers and Gambling Investigators, monitoring, critical Thinking, speaking, judgment and Decision Making and other 8 skills are required.
Gambling Surveillance Officers and Gambling Investigators Job Description
EducationThese occupations usually require a high school diploma.
Related ExperienceSome previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job TrainingEmployees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
ExampleThese occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.
The following chart shows the education/training levels for Gambling Surveillance Officers and Gambling Investigators jobs. 84.07% of Gambling Surveillance Officers and Gambling Investigators have High School Diploma (or the equivalent) and 5.87% of Gambling Surveillance Officers and Gambling Investigators have Post-Secondary Certificate.
Less than a High School Diploma
2.24%
High School Diploma (or the equivalent)
84.07%
Post-Secondary Certificate
5.87%
Some College Courses
2.72%
Associate's Degree (or other 2-year degree)
5.10%
Bachelor's Degree and Above
0.00%

Tasks and Work Activities of Gambling Surveillance Officers and Gambling Investigators

  • Observe casino or casino hotel operations for irregular activities, such as cheating or theft by employees or patrons, using audio and video equipment and one-way mirrors.
  • Report all violations and suspicious behaviors to supervisors, verbally or in writing.
  • Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.
  • Act as oversight or security agents for management or customers.
  • Supervise or train surveillance observers.
  • Develop and maintain log of surveillance observations.
  • Inspect and monitor audio or video surveillance equipment to ensure it is working appropriately.
  • Review video surveillance footage.
  • Documenting/Recording InformationEntering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Interacting With ComputersUsing computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Monitor Processes, Materials, or SurroundingsMonitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
  • Getting InformationObserving, receiving, and otherwise obtaining information from all relevant sources.
  • Communicating with Supervisors, Peers, or SubordinatesProviding information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Identifying Objects, Actions, and EventsIdentifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Updating and Using Relevant KnowledgeKeeping up-to-date technically and applying new knowledge to your job.
  • Evaluating Information to Determine Compliance with StandardsUsing relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Making Decisions and Solving ProblemsAnalyzing information and evaluating results to choose the best solution and solve problems.
  • Processing InformationCompiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Operate surveillance equipment to detect suspicious or illegal activities.
  • Observe individuals' activities to gather information or compile evidence.
  • Discuss performance, complaints, or violations with supervisors.
  • Monitor operations to ensure compliance with safety or security policies or regulations.
  • Direct security operations.
  • Train employees in proper work procedures.
  • Record operational or environmental data.
  • Compile data or documentation.
  • Compile operational data.
  • Inspect equipment or systems.
  • Inspect facilities or equipment to ensure specifications are met.
  • Inspect materials or equipment to determine need for repair or replacement.

Skills and Abilities for Gambling Surveillance Officers and Gambling Investigators

  • MonitoringMonitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • SpeakingTalking to others to convey information effectively.
  • Judgment and Decision MakingConsidering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.
  • Active LearningUnderstanding the implications of new information for both current and future problem-solving and decision-making.
  • Complex Problem SolvingIdentifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • InstructingTeaching others how to do something.
  • Problem SensitivityThe ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Far VisionThe ability to see details at a distance.
  • Selective AttentionThe ability to concentrate on a task over a period of time without being distracted.
  • Oral ComprehensionThe ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Written ExpressionThe ability to communicate information and ideas in writing so others will understand.
  • Near VisionThe ability to see details at close range (within a few feet of the observer).
  • Inductive ReasoningThe ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Oral ExpressionThe ability to communicate information and ideas in speaking so others will understand.
  • Flexibility of ClosureThe ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
  • Deductive ReasoningThe ability to apply general rules to specific problems to produce answers that make sense.
  • Perceptual SpeedThe ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
  • Speech ClarityThe ability to speak clearly so others can understand you.
  • Speech RecognitionThe ability to identify and understand the speech of another person.
  • Time SharingThe ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
  • Written ComprehensionThe ability to read and understand information and ideas presented in writing.
  • Speed of ClosureThe ability to quickly make sense of, combine, and organize information into meaningful patterns.
  • Information OrderingThe ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Closed circuit television CCTV systeme.g. Closed circuit television CCTV surveillance systems
  • Laser printerse.g. Computer laser printers
  • Digital camerase.g. Digital still cameras
  • Digital video recorderse.g. Digital video recording equipment
  • Golf cartse.g. Electric transportation carts
  • Security metal detectore.g. Handheld metal detectors
  • Notebook computerse.g. Laptop computers
  • Handgunse.g. Law enforcement handguns
  • Handcuffse.g. Metal handcuffs
  • Two way radiose.g. Mobile radios
  • Special purpose telephonese.g. Multi-line telephone systems
  • Personal computerse.g. Personal computers
  • Digital camcorders or video camerase.g. Remotely controlled cameras
  • Alarm systemse.g. Security alarm systems
  • Poker or slot machinese.g. Slot machines
  • Security camerase.g. Surveillance cameras
  • Tablet computerse.g. Tablet computers
  • Video cassette players or recorderse.g. Video cassette recording equipment
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Public Safety and SecurityKnowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • MathematicsKnowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Education and TrainingKnowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.