Parts Salespersons Occupation Details

General Job Description and Education/Training Levels for Parts Salespersons

The main tasks and work activities of Parts Salespersons are to gather customer or product information to determine customer needs, process sales or other transactions, take product orders from customers, prepare sales or other contracts. In general, for the Parts Salespersons, speaking, active Listening, reading Comprehension, service Orientation and other 11 skills are required.

Parts Salespersons Job Description
Education	These occupations usually require a high school diploma.
Related Experience	Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training	Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Example	These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.

The following chart shows the education/training levels for Parts Salespersons jobs. 70.32% of Parts Salespersons have High School Diploma (or the equivalent) and 12.58% of Parts Salespersons have Post-Secondary Certificate.

Less than a High School Diploma

7.42%

High School Diploma (or the equivalent)

70.32%

Post-Secondary Certificate

12.58%

Some College Courses

0.28%

Associate's Degree (or other 2-year degree)

8.90%

Bachelor's Degree and Above

0.50%

Tasks and Work Activities of Parts Salespersons

Read catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.
Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
Receive and fill telephone orders for parts.
Prepare sales slips or sales contracts.
Receive payment or obtain credit authorization.
Advise customers on substitution or modification of parts when identical replacements are not available.
Examine returned parts for defects, and exchange defective parts or refund money.
Mark and store parts in stockrooms according to prearranged systems.
Discuss use and features of various parts, based on knowledge of machines or equipment.
Demonstrate equipment to customers and explain functioning of equipment.
Place new merchandise on display.
Measure parts, using precision measuring instruments, to determine whether similar parts may be machined to required sizes.
Repair parts or equipment.
Fill customer orders from stock and place orders when requested items are out of stock.
Assist customers, such as responding to customer complaints and updating them about back-ordered parts.
Locate and label parts and maintain inventory of stock.
Pick up and deliver parts.
Maintain and clean work and inventory areas.
Manage shipments by researching shipping methods or costs and tracking packages.

Interacting With ComputersUsing computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Communicating with Persons Outside OrganizationCommunicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Getting InformationObserving, receiving, and otherwise obtaining information from all relevant sources.
Selling or Influencing OthersConvincing others to buy merchandise/goods or to otherwise change their minds or actions.
Performing for or Working Directly with the PublicPerforming for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Communicating with Supervisors, Peers, or SubordinatesProviding information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Updating and Using Relevant KnowledgeKeeping up-to-date technically and applying new knowledge to your job.
Making Decisions and Solving ProblemsAnalyzing information and evaluating results to choose the best solution and solve problems.
Establishing and Maintaining Interpersonal RelationshipsDeveloping constructive and cooperative working relationships with others, and maintaining them over time.
Organizing, Planning, and Prioritizing WorkDeveloping specific goals and plans to prioritize, organize, and accomplish your work.

Gather customer or product information to determine customer needs.
Process sales or other transactions.
Take product orders from customers.
Prepare sales or other contracts.
Advise customers on the use of products or services.
Examine condition of property or products.
Stock products or parts.
Demonstrate products to consumers.
Explain technical product or service information to customers.
Set up merchandise displays.
Monitor inventories of products or materials.
Arrange delivery of goods or services.
Clean work areas.
Calculate shipping costs.
Analyze shipping information to make routing decisions.

Skills and Abilities for Parts Salespersons

SpeakingTalking to others to convey information effectively.
Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
Service OrientationActively looking for ways to help people.
PersuasionPersuading others to change their minds or behavior.
Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.
Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
WritingCommunicating effectively in writing as appropriate for the needs of the audience.
MonitoringMonitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Time ManagementManaging one's own time and the time of others.
Judgment and Decision MakingConsidering the relative costs and benefits of potential actions to choose the most appropriate one.
Complex Problem SolvingIdentifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
NegotiationBringing others together and trying to reconcile differences.
CoordinationAdjusting actions in relation to others' actions.

Oral ComprehensionThe ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral ExpressionThe ability to communicate information and ideas in speaking so others will understand.
Written ComprehensionThe ability to read and understand information and ideas presented in writing.
Speech ClarityThe ability to speak clearly so others can understand you.
Speech RecognitionThe ability to identify and understand the speech of another person.
Near VisionThe ability to see details at close range (within a few feet of the observer).
Written ExpressionThe ability to communicate information and ideas in writing so others will understand.
Information OrderingThe ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Problem SensitivityThe ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Inductive ReasoningThe ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Deductive ReasoningThe ability to apply general rules to specific problems to produce answers that make sense.
Perceptual SpeedThe ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
Category FlexibilityThe ability to generate or use different sets of rules for combining or grouping things in different ways.
Selective AttentionThe ability to concentrate on a task over a period of time without being distracted.
Fluency of IdeasThe ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

Laser printerse.g. Computer laser printers
Digital camerase.g. Digital still cameras
Cash registerse.g. Electronic cash registers
Notebook computerse.g. Laptop computers
Microfiche or microfilm viewerse.g. Microfiche viewing equipment
Special purpose telephonese.g. Multiline telephone systems
Personal computerse.g. Personal computers
Tablet computerse.g. Tablet computers
Forkliftse.g. Warehouse forklifts

Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
MechanicalKnowledge of machines and tools, including their designs, uses, repair, and maintenance.

Parts Salespersons Occupation Detailed Description

Tasks and Work Activities of Parts Salespersons

Skills and Abilities for Parts Salespersons