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Postmasters and Mail Superintendents Occupation Detailed Description

Postmasters and Mail Superintendents career

General Job Description and Education/Training Levels for Postmasters and Mail Superintendents

The main tasks and work activities of Postmasters and Mail Superintendents are to direct organizational operations, projects, or services, direct administrative or support services, resolve customer complaints or problems, hire personnel. In general, for the Postmasters and Mail Superintendents, reading Comprehension, coordination, social Perceptiveness, time Management and other 16 skills are required.
Postmasters and Mail Superintendents Job Description
EducationThese occupations usually require a high school diploma.
Related ExperienceSome previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job TrainingEmployees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
ExampleThese occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.
The following chart shows the education/training levels for Postmasters and Mail Superintendents jobs. 62.10% of Postmasters and Mail Superintendents have High School Diploma (or the equivalent) and 6.69% of Postmasters and Mail Superintendents have Post-Secondary Certificate.
Less than a High School Diploma
0.00%
High School Diploma (or the equivalent)
62.10%
Post-Secondary Certificate
6.69%
Some College Courses
11.07%
Associate's Degree (or other 2-year degree)
6.69%
Bachelor's Degree and Above
13.45%

Tasks and Work Activities of Postmasters and Mail Superintendents

  • Organize and supervise activities, such as the processing of incoming and outgoing mail.
  • Direct and coordinate operational, management, and supportive services of one or a number of postal facilities.
  • Resolve customer complaints.
  • Hire and train employees, and evaluate their performance.
  • Prepare employee work schedules.
  • Prepare and submit detailed and summary reports of post office activities to designated supervisors.
  • Negotiate labor disputes.
  • Collect rents for post office boxes.
  • Issue and cash money orders.
  • Inform the public of available services, and of postal laws and regulations.
  • Select and train postmasters and managers of associate postal units.
  • Confer with suppliers to obtain bids for proposed purchases and to requisition supplies, disbursing funds according to federal regulations.
  • Monitor employees' work schedules and attendance for payroll purposes.
  • Getting InformationObserving, receiving, and otherwise obtaining information from all relevant sources.
  • Communicating with Supervisors, Peers, or SubordinatesProviding information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Resolving Conflicts and Negotiating with OthersHandling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Making Decisions and Solving ProblemsAnalyzing information and evaluating results to choose the best solution and solve problems.
  • Interacting With ComputersUsing computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Scheduling Work and ActivitiesScheduling events, programs, and activities, as well as the work of others.
  • Organizing, Planning, and Prioritizing WorkDeveloping specific goals and plans to prioritize, organize, and accomplish your work.
  • Performing Administrative ActivitiesPerforming day-to-day administrative tasks such as maintaining information files and processing paperwork.
  • Guiding, Directing, and Motivating SubordinatesProviding guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Coordinating the Work and Activities of OthersGetting members of a group to work together to accomplish tasks.
  • Direct organizational operations, projects, or services.
  • Direct administrative or support services.
  • Resolve customer complaints or problems.
  • Hire personnel.
  • Conduct employee training programs.
  • Evaluate employee performance.
  • Prepare staff schedules or work assignments.
  • Prepare operational progress or status reports.
  • Negotiate labor disputes.
  • Collect payments for goods or services.
  • Provide basic information to guests, visitors, or clients.
  • Coordinate with external parties to exchange information.

Skills and Abilities for Postmasters and Mail Superintendents

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • CoordinationAdjusting actions in relation to others' actions.
  • Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.
  • Time ManagementManaging one's own time and the time of others.
  • SpeakingTalking to others to convey information effectively.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Management of Personnel ResourcesMotivating, developing, and directing people as they work, identifying the best people for the job.
  • MonitoringMonitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • NegotiationBringing others together and trying to reconcile differences.
  • Learning StrategiesSelecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Service OrientationActively looking for ways to help people.
  • PersuasionPersuading others to change their minds or behavior.
  • Active LearningUnderstanding the implications of new information for both current and future problem-solving and decision-making.
  • Judgment and Decision MakingConsidering the relative costs and benefits of potential actions to choose the most appropriate one.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • InstructingTeaching others how to do something.
  • Complex Problem SolvingIdentifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Systems AnalysisDetermining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Oral ComprehensionThe ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral ExpressionThe ability to communicate information and ideas in speaking so others will understand.
  • Written ComprehensionThe ability to read and understand information and ideas presented in writing.
  • Deductive ReasoningThe ability to apply general rules to specific problems to produce answers that make sense.
  • Speech ClarityThe ability to speak clearly so others can understand you.
  • Speech RecognitionThe ability to identify and understand the speech of another person.
  • Inductive ReasoningThe ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Problem SensitivityThe ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Information OrderingThe ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Near VisionThe ability to see details at close range (within a few feet of the observer).
  • Category FlexibilityThe ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Written ExpressionThe ability to communicate information and ideas in writing so others will understand.
  • OriginalityThe ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
  • Fluency of IdeasThe ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
  • Selective AttentionThe ability to concentrate on a task over a period of time without being distracted.
  • Flexibility of ClosureThe ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
  • Bar code reader equipmente.g. Barcode scanners
  • Scannerse.g. Computer data input scanners
  • Laser printerse.g. Computer laser printers
  • Magnetic stripe readers and encoderse.g. Credit card machines
  • Time stamping machinese.g. Date stamps
  • Postal scalese.g. Digital postal scales
  • Cash registerse.g. Electronic cash registers
  • Delivery truckse.g. Mail delivery trucks
  • Sorterse.g. Mail sorting equipment
  • Tape measurese.g. Measuring tapes
  • Special purpose telephonese.g. Multiline telephone systems
  • Personal computerse.g. Personal computers
  • Point of sale POS terminale.g. Point of sale POS computer terminals
  • Stamp canceling machinese.g. Postage canceling machines
  • Franking or postage machinese.g. Postage meters
  • Franking or postage machinese.g. Postage validation imprinters
  • Alarm systemse.g. Security alarm systems
  • Tablet computerse.g. Tablet computers
  • Time card or time clock machine accessoriese.g. Time clocks
  • Video monitorse.g. Video monitoring systems
  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Public Safety and SecurityKnowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Production and ProcessingKnowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Education and TrainingKnowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • MathematicsKnowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Personnel and Human ResourcesKnowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • TransportationKnowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
  • Law and GovernmentKnowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
  • PsychologyKnowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.