1. Home
  2. Careers
  3. Reservation And Transportation Ticket Agents And Travel Clerks
  4. Required Skills Responsibilities Activities

Reservation and Transportation Ticket Agents and Travel Clerks Occupation Detailed Description

Reservation and Transportation Ticket Agents and Travel Clerks career

General Job Description and Education/Training Levels for Reservation and Transportation Ticket Agents and Travel Clerks

The main tasks and work activities of Reservation and Transportation Ticket Agents and Travel Clerks are to make travel, accommodations, or entertainment arrangements for others, calculate costs of goods or services, collect deposits, payments or fees, explain regulations, policies, or procedures. In general, for the Reservation and Transportation Ticket Agents and Travel Clerks, speaking, active Listening, service Orientation, social Perceptiveness and other 11 skills are required.
Reservation and Transportation Ticket Agents and Travel Clerks Job Description
EducationThese occupations usually require a high school diploma.
Related ExperienceSome previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job TrainingEmployees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
ExampleThese occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.
The following chart shows the education/training levels for Reservation and Transportation Ticket Agents and Travel Clerks jobs. 75.21% of Reservation and Transportation Ticket Agents and Travel Clerks have High School Diploma (or the equivalent) and 0.59% of Reservation and Transportation Ticket Agents and Travel Clerks have Post-Secondary Certificate.
Less than a High School Diploma
9.29%
High School Diploma (or the equivalent)
75.21%
Post-Secondary Certificate
0.59%
Some College Courses
12.15%
Associate's Degree (or other 2-year degree)
2.18%
Bachelor's Degree and Above
0.58%

Tasks and Work Activities of Reservation and Transportation Ticket Agents and Travel Clerks

  • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
  • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
  • Prepare customer invoices and accept payment.
  • Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
  • Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
  • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
  • Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
  • Maintain computerized inventories of available passenger space and provide information on space reserved or available.
  • Confer with customers to determine their service requirements and travel preferences.
  • Examine passenger documentation to determine destinations and to assign boarding passes.
  • Provide boarding or disembarking assistance to passengers needing special assistance.
  • Check baggage and cargo and direct passengers to designated locations for loading.
  • Announce arrival and departure information, using public address systems.
  • Trace lost, delayed, or misdirected baggage for customers.
  • Promote particular destinations, tour packages, and other travel services.
  • Provide clients with assistance in preparing required travel documents and forms.
  • Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.
  • Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
  • Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
  • Keep information facilities clean during operation.
  • Interacting With ComputersUsing computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Performing for or Working Directly with the PublicPerforming for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Getting InformationObserving, receiving, and otherwise obtaining information from all relevant sources.
  • Making Decisions and Solving ProblemsAnalyzing information and evaluating results to choose the best solution and solve problems.
  • Evaluating Information to Determine Compliance with StandardsUsing relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Identifying Objects, Actions, and EventsIdentifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Establishing and Maintaining Interpersonal RelationshipsDeveloping constructive and cooperative working relationships with others, and maintaining them over time.
  • Communicating with Supervisors, Peers, or SubordinatesProviding information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Performing General Physical ActivitiesPerforming physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
  • Communicating with Persons Outside OrganizationCommunicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Make travel, accommodations, or entertainment arrangements for others.
  • Calculate costs of goods or services.
  • Collect deposits, payments or fees.
  • Explain regulations, policies, or procedures.
  • Compile data or documentation.
  • Maintain inventory records.
  • Discuss goods or services information with customers or patrons.
  • Assist disabled or incapacitated individuals.
  • Provide notifications to customers or patrons.
  • Track goods or materials.
  • Promote products, services, or programs.
  • Assist individuals with paperwork.
  • Clean facilities or equipment.

Skills and Abilities for Reservation and Transportation Ticket Agents and Travel Clerks

  • SpeakingTalking to others to convey information effectively.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Service OrientationActively looking for ways to help people.
  • Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.
  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • PersuasionPersuading others to change their minds or behavior.
  • Time ManagementManaging one's own time and the time of others.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • Judgment and Decision MakingConsidering the relative costs and benefits of potential actions to choose the most appropriate one.
  • CoordinationAdjusting actions in relation to others' actions.
  • MonitoringMonitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Active LearningUnderstanding the implications of new information for both current and future problem-solving and decision-making.
  • Complex Problem SolvingIdentifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Oral ExpressionThe ability to communicate information and ideas in speaking so others will understand.
  • Speech ClarityThe ability to speak clearly so others can understand you.
  • Speech RecognitionThe ability to identify and understand the speech of another person.
  • Oral ComprehensionThe ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Written ComprehensionThe ability to read and understand information and ideas presented in writing.
  • Information OrderingThe ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Near VisionThe ability to see details at close range (within a few feet of the observer).
  • Deductive ReasoningThe ability to apply general rules to specific problems to produce answers that make sense.
  • Problem SensitivityThe ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Written ExpressionThe ability to communicate information and ideas in writing so others will understand.
  • Inductive ReasoningThe ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Selective AttentionThe ability to concentrate on a task over a period of time without being distracted.
  • Category FlexibilityThe ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Airline ticket or boarding pass ATB printerse.g. Airline ticket printers
  • Cash registerse.g. Cash registers
  • Magnetic stripe readers and encoderse.g. Credit card processing machines
  • Desktop computerse.g. Desktop computers
  • Notebook computerse.g. Laptop computers
  • Special purpose telephonese.g. Multi-line telephone systems
  • Personal computerse.g. Personal computers
  • Premise branch exchange PBX systemse.g. Private automatic branch exchange PABX systems
  • Public address systemse.g. Public address PA systems
  • Ticket dispensing machinese.g. Ticket printing machines
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Public Safety and SecurityKnowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • TransportationKnowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
  • GeographyKnowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
  • PsychologyKnowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.