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Social and Community Service Managers Occupation Detailed Description

Social and Community Service Managers career

General Job Description and Education/Training Levels for Social and Community Service Managers

The main tasks and work activities of Social and Community Service Managers are to establish interpersonal business relationships to facilitate work activities, maintain operational records, prepare financial documents, reports, or budgets, supervise employees. In general, for the Social and Community Service Managers, service Orientation, social Perceptiveness, complex Problem Solving, active Listening and other 17 skills are required.
Social and Community Service Managers Job Description
EducationMost of these occupations require a four-year bachelor's degree, but some do not.
Related ExperienceA considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
Job TrainingEmployees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
ExampleMany of these occupations involve coordinating, supervising, managing, or training others. Examples include real estate brokers, sales managers, database administrators, graphic designers, chemists, art directors, and cost estimators.
The following chart shows the education/training levels for Social and Community Service Managers jobs. 7.24% of Social and Community Service Managers have High School Diploma (or the equivalent) and 82.42% of Social and Community Service Managers have Bachelor's Degree and Above.
Less than a High School Diploma
0.00%
High School Diploma (or the equivalent)
7.24%
Post-Secondary Certificate
0.00%
Some College Courses
2.19%
Associate's Degree (or other 2-year degree)
8.15%
Bachelor's Degree and Above
82.42%

Tasks and Work Activities of Social and Community Service Managers

  • Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
  • Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
  • Direct activities of professional and technical staff members and volunteers.
  • Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
  • Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
  • Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
  • Research and analyze member or community needs to determine program directions and goals.
  • Speak to community groups to explain and interpret agency purposes, programs, and policies.
  • Recruit, interview, and hire or sign up volunteers and staff.
  • Represent organizations in relations with governmental and media institutions.
  • Plan and administer budgets for programs, equipment, and support services.
  • Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.
  • Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
  • Direct fundraising activities and the preparation of public relations materials.
  • Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
  • Implement and evaluate staff, volunteer, or community training programs.
  • Communicating with Supervisors, Peers, or SubordinatesProviding information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Getting InformationObserving, receiving, and otherwise obtaining information from all relevant sources.
  • Organizing, Planning, and Prioritizing WorkDeveloping specific goals and plans to prioritize, organize, and accomplish your work.
  • Interacting With ComputersUsing computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Updating and Using Relevant KnowledgeKeeping up-to-date technically and applying new knowledge to your job.
  • Performing Administrative ActivitiesPerforming day-to-day administrative tasks such as maintaining information files and processing paperwork.
  • Establishing and Maintaining Interpersonal RelationshipsDeveloping constructive and cooperative working relationships with others, and maintaining them over time.
  • Communicating with Persons Outside OrganizationCommunicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Making Decisions and Solving ProblemsAnalyzing information and evaluating results to choose the best solution and solve problems.
  • Evaluating Information to Determine Compliance with StandardsUsing relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Establish interpersonal business relationships to facilitate work activities.
  • Maintain operational records.
  • Prepare financial documents, reports, or budgets.
  • Supervise employees.
  • Monitor performance of organizational members or partners.
  • Direct administrative or support services.
  • Develop operating strategies, plans, or procedures.
  • Develop organizational policies or programs.
  • Analyze market research data.
  • Promote products, services, or programs.
  • Interview employees, customers, or others to collect information.
  • Recruit personnel.
  • Hire personnel.
  • Represent the organization in external relations.
  • Prepare operational budgets.
  • Analyze impact of legal or regulatory changes.
  • Advise others on legal or regulatory compliance matters.
  • Coordinate special events or programs.
  • Conduct opinion surveys or needs assessments.
  • Resolve customer complaints or problems.

Skills and Abilities for Social and Community Service Managers

  • Service OrientationActively looking for ways to help people.
  • Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.
  • Complex Problem SolvingIdentifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • CoordinationAdjusting actions in relation to others' actions.
  • Management of Personnel ResourcesMotivating, developing, and directing people as they work, identifying the best people for the job.
  • Time ManagementManaging one's own time and the time of others.
  • MonitoringMonitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Active LearningUnderstanding the implications of new information for both current and future problem-solving and decision-making.
  • Judgment and Decision MakingConsidering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • SpeakingTalking to others to convey information effectively.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Systems EvaluationIdentifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
  • Systems AnalysisDetermining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Learning StrategiesSelecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • InstructingTeaching others how to do something.
  • NegotiationBringing others together and trying to reconcile differences.
  • PersuasionPersuading others to change their minds or behavior.
  • Oral ExpressionThe ability to communicate information and ideas in speaking so others will understand.
  • Oral ComprehensionThe ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Written ComprehensionThe ability to read and understand information and ideas presented in writing.
  • Problem SensitivityThe ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Speech ClarityThe ability to speak clearly so others can understand you.
  • Written ExpressionThe ability to communicate information and ideas in writing so others will understand.
  • Speech RecognitionThe ability to identify and understand the speech of another person.
  • Deductive ReasoningThe ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive ReasoningThe ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • OriginalityThe ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
  • Fluency of IdeasThe ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
  • Information OrderingThe ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Near VisionThe ability to see details at close range (within a few feet of the observer).
  • Flexibility of ClosureThe ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
  • Category FlexibilityThe ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Desktop calculatore.g. 10-key calculators
  • Desktop computerse.g. Desktop computers
  • Notebook computerse.g. Laptop computers
  • Special purpose telephonese.g. Multi-line telephone systems
  • Personal computerse.g. Personal computers
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • PsychologyKnowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  • Education and TrainingKnowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Personnel and Human ResourcesKnowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Therapy and CounselingKnowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
  • Public Safety and SecurityKnowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Sociology and AnthropologyKnowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
  • MathematicsKnowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Law and GovernmentKnowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.