Tellers Occupation Details

General Job Description and Education/Training Levels for Tellers

The main tasks and work activities of Tellers are to calculate financial data, execute sales or other financial transactions, verify accuracy of financial or transactional data, collect deposits, payments or fees. In general, for the Tellers, active Listening, speaking, monitoring, critical Thinking and other 7 skills are required.

Tellers Job Description
Education	These occupations usually require a high school diploma.
Related Experience	Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training	Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Example	These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.

The following chart shows the education/training levels for Tellers jobs. 72.95% of Tellers have High School Diploma (or the equivalent) and 2.69% of Tellers have Post-Secondary Certificate.

Less than a High School Diploma

1.67%

High School Diploma (or the equivalent)

72.95%

Post-Secondary Certificate

2.69%

Some College Courses

8.97%

Associate's Degree (or other 2-year degree)

5.40%

Bachelor's Degree and Above

8.32%

Tasks and Work Activities of Tellers

Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.
Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
Identify transaction mistakes when debits and credits do not balance.
Prepare and verify cashier's checks.
Arrange monies received in cash boxes and coin dispensers according to denomination.
Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
Resolve problems or discrepancies concerning customers' accounts.
Explain, promote, or sell products or services, such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
Perform clerical tasks, such as typing, filing, and microfilm photography.
Monitor bank vaults to ensure cash balances are correct.
Order a supply of cash to meet daily needs.
Sort and file deposit slips and checks.
Receive and count daily inventories of cash, drafts, and travelers' checks.
Process and maintain records of customer loans.
Count, verify, and post armored car deposits.

Performing for or Working Directly with the PublicPerforming for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Interacting With ComputersUsing computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Establishing and Maintaining Interpersonal RelationshipsDeveloping constructive and cooperative working relationships with others, and maintaining them over time.
Communicating with Supervisors, Peers, or SubordinatesProviding information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Evaluating Information to Determine Compliance with StandardsUsing relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Getting InformationObserving, receiving, and otherwise obtaining information from all relevant sources.
Processing InformationCompiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Resolving Conflicts and Negotiating with OthersHandling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Making Decisions and Solving ProblemsAnalyzing information and evaluating results to choose the best solution and solve problems.
Updating and Using Relevant KnowledgeKeeping up-to-date technically and applying new knowledge to your job.

Calculate financial data.
Execute sales or other financial transactions.
Verify accuracy of financial or transactional data.
Collect deposits, payments or fees.
Enter information into databases or software programs.
Prepare cash for deposit or disbursement.
Respond to customer problems or complaints.
Sell products or services.
Type documents.
Order materials, supplies, or equipment.
File documents or records.
Maintain financial or account records.
Obtain personal or financial information about customers or applicants.
Send information, materials or documentation.
Issue documentation or identification to customers or employees.
Prepare business correspondence.
Explain regulations, policies, or procedures.
Calculate costs of goods or services.
Prepare employee work schedules.
Answer customer questions about goods or services.

Skills and Abilities for Tellers

Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
SpeakingTalking to others to convey information effectively.
MonitoringMonitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
Service OrientationActively looking for ways to help people.
Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.
MathematicsUsing mathematics to solve problems.
WritingCommunicating effectively in writing as appropriate for the needs of the audience.
Time ManagementManaging one's own time and the time of others.

Oral ComprehensionThe ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech RecognitionThe ability to identify and understand the speech of another person.
Oral ExpressionThe ability to communicate information and ideas in speaking so others will understand.
Number FacilityThe ability to add, subtract, multiply, or divide quickly and correctly.
Speech ClarityThe ability to speak clearly so others can understand you.
Problem SensitivityThe ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Information OrderingThe ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Near VisionThe ability to see details at close range (within a few feet of the observer).
Written ExpressionThe ability to communicate information and ideas in writing so others will understand.
Selective AttentionThe ability to concentrate on a task over a period of time without being distracted.
Written ComprehensionThe ability to read and understand information and ideas presented in writing.
Deductive ReasoningThe ability to apply general rules to specific problems to produce answers that make sense.
Mathematical ReasoningThe ability to choose the right mathematical methods or formulas to solve a problem.
Inductive ReasoningThe ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Perceptual SpeedThe ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
Category FlexibilityThe ability to generate or use different sets of rules for combining or grouping things in different ways.

Desktop calculatore.g. 10-key calculators
Automatic teller machines ATMse.g. Automatic teller machines ATMs
Electronic funds transfer point of sale equipmente.g. Cash advance terminals
Check endorsing machinese.g. Check encoders
Multi function printerse.g. Check validation printers
Check writing machinese.g. Checkwriters
Money counting machinese.g. Currency counters
Desktop computerse.g. Desktop computers
Laser printerse.g. Document printers
Microfilm camerase.g. Filmers
Multi function printerse.g. Journal printers
Microfilm processorse.g. Microfilmers
Check endorsing machinese.g. Official check imprinters
Videoconferencing systemse.g. Online video terminals
Multi function printerse.g. Passbook printers
Personal computerse.g. Personal computers
Point of sale POS receipt printerse.g. Receipt printers
Scannerse.g. Scanners
Alarm systemse.g. Teller alarms
Mainframe console or dumb terminalse.g. Teller terminals

Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
MathematicsKnowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
Public Safety and SecurityKnowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Tellers Occupation Detailed Description

Tasks and Work Activities of Tellers

Skills and Abilities for Tellers