Counter and Rental Clerks Occupation Details

General Job Description and Education/Training Levels for Counter and Rental Clerks

The main tasks and work activities of Counter and Rental Clerks are to process sales or other transactions, calculate costs of goods or services, set up merchandise displays, recommend products or services to customers. In general, for the Counter and Rental Clerks, active Listening, service Orientation, speaking, reading Comprehension and other 7 skills are required.

Counter and Rental Clerks Job Description
Education	These occupations usually require a high school diploma.
Related Experience	Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training	Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Example	These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.

The following chart shows the education/training levels for Counter and Rental Clerks jobs. 55.86% of Counter and Rental Clerks have High School Diploma (or the equivalent) and 0.43% of Counter and Rental Clerks have Post-Secondary Certificate.

Less than a High School Diploma

0.78%

High School Diploma (or the equivalent)

55.86%

Post-Secondary Certificate

0.43%

Some College Courses

13.21%

Associate's Degree (or other 2-year degree)

9.47%

Bachelor's Degree and Above

20.25%

Tasks and Work Activities of Counter and Rental Clerks

Compute charges for merchandise or services and receive payments.
Prepare merchandise for display or for purchase or rental.
Recommend and provide advice on a wide variety of products and services.
Answer telephones to provide information and receive orders.
Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
Keep records of transactions and of the number of customers entering an establishment.
Prepare rental forms, obtaining customer signature and other information, such as required licenses.
Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
Inspect and adjust rental items to meet needs of customer.
Explain rental fees, policies, and procedures.
Reserve items for requested times and keep records of items rented.
Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
Rent items, arrange for provision of services to customers, and accept returns.
Provide information about rental items, such as availability, operation, or description.
Advise customers on use and care of merchandise.
Allocate equipment to participants in sporting events or recreational activities.

Performing for or Working Directly with the PublicPerforming for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Documenting/Recording InformationEntering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Processing InformationCompiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Communicating with Supervisors, Peers, or SubordinatesProviding information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Making Decisions and Solving ProblemsAnalyzing information and evaluating results to choose the best solution and solve problems.
Identifying Objects, Actions, and EventsIdentifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Interacting With ComputersUsing computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Selling or Influencing OthersConvincing others to buy merchandise/goods or to otherwise change their minds or actions.
Getting InformationObserving, receiving, and otherwise obtaining information from all relevant sources.
Operating Vehicles, Mechanized Devices, or EquipmentRunning, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.

Process sales or other transactions.
Calculate costs of goods or services.
Set up merchandise displays.
Recommend products or services to customers.
Advise customers on the use of products or services.
Take product orders from customers.
Answer customer questions about goods or services.
Greet customers, patrons, or visitors.
Gather customer or product information to determine customer needs.
Maintain records of sales or other business transactions.
Prepare sales or other contracts.
Examine condition of property or products.
Explain financial information to customers.
Sell products or services.
Explain technical product or service information to customers.

Skills and Abilities for Counter and Rental Clerks

Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service OrientationActively looking for ways to help people.
SpeakingTalking to others to convey information effectively.
Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.
Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
WritingCommunicating effectively in writing as appropriate for the needs of the audience.
Time ManagementManaging one's own time and the time of others.
CoordinationAdjusting actions in relation to others' actions.
MonitoringMonitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Oral ComprehensionThe ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral ExpressionThe ability to communicate information and ideas in speaking so others will understand.
Speech ClarityThe ability to speak clearly so others can understand you.
Speech RecognitionThe ability to identify and understand the speech of another person.
Near VisionThe ability to see details at close range (within a few feet of the observer).
Written ComprehensionThe ability to read and understand information and ideas presented in writing.
Information OrderingThe ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Problem SensitivityThe ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Selective AttentionThe ability to concentrate on a task over a period of time without being distracted.
Written ExpressionThe ability to communicate information and ideas in writing so others will understand.

Still camerase.g. 35 millimeter cameras
Adjustable widemouth plierse.g. Adjustable widemouth pliers
Adjustable wrenchese.g. Adjustable wrenches
Bar code reader equipmente.g. Barcode scanners
Cash registerse.g. Cash registers
Magnetic stripe readers and encoderse.g. Credit card processing machines
Delivery truckse.g. Delivery trucks
Desktop computerse.g. Desktop computers
Digital camerase.g. Digital cameras
Hand trucks or accessoriese.g. Handtrucks
Nut driverse.g. Nut drivers
Personal computerse.g. Personal computers
Screwdriverse.g. Screwdrivers
Security camerase.g. Surveillance cameras
Wire cutterse.g. Wire cutters
Stripping toolse.g. Wire strippers

Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
MathematicsKnowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Counter and Rental Clerks Occupation Detailed Description

Tasks and Work Activities of Counter and Rental Clerks

Skills and Abilities for Counter and Rental Clerks