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First-Line Supervisors of Housekeeping and Janitorial Workers Occupation Detailed Description

First-Line Supervisors of Housekeeping and Janitorial Workers career

General Job Description and Education/Training Levels for First-Line Supervisors of Housekeeping and Janitorial Workers

The main tasks and work activities of First-Line Supervisors of Housekeeping and Janitorial Workers are to supervise maintenance workers, inspect work to ensure standards are met, plan employee work schedules, clean facilities or sites. In general, for the First-Line Supervisors of Housekeeping and Janitorial Workers, management of Personnel Resources, coordination, monitoring, time Management and other 13 skills are required.
First-Line Supervisors of Housekeeping and Janitorial Workers Job Description
EducationThese occupations usually require a high school diploma.
Related ExperienceSome previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job TrainingEmployees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
ExampleThese occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.
The following chart shows the education/training levels for First-Line Supervisors of Housekeeping and Janitorial Workers jobs. 43.26% of First-Line Supervisors of Housekeeping and Janitorial Workers have High School Diploma (or the equivalent) and 7.78% of First-Line Supervisors of Housekeeping and Janitorial Workers have Post-Secondary Certificate.
Less than a High School Diploma
3.07%
High School Diploma (or the equivalent)
43.26%
Post-Secondary Certificate
7.78%
Some College Courses
19.19%
Associate's Degree (or other 2-year degree)
14.45%
Bachelor's Degree and Above
12.25%

Tasks and Work Activities of First-Line Supervisors of Housekeeping and Janitorial Workers

  • Direct activities for stopping the spread of infections in facilities, such as hospitals.
  • Inspect work performed to ensure that it meets specifications and established standards.
  • Plan and prepare employee work schedules.
  • Perform or assist with cleaning duties as necessary.
  • Investigate complaints about service and equipment, and take corrective action.
  • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
  • Inspect and evaluate the physical condition of facilities to determine the type of work required.
  • Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
  • Instruct staff in work policies and procedures, and the use and maintenance of equipment.
  • Issue supplies and equipment to workers.
  • Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
  • Inventory stock to ensure that supplies and equipment are available in adequate amounts.
  • Evaluate employee performance and recommend personnel actions, such as promotions, transfers, and dismissals.
  • Confer with staff to resolve performance and personnel problems, and to discuss company policies.
  • Establish and implement operational standards and procedures for the departments supervised.
  • Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
  • Select and order or purchase new equipment, supplies, or furnishings.
  • Recommend changes that could improve service and increase operational efficiency.
  • Maintain required records of work hours, budgets, payrolls, and other information.
  • Screen job applicants, and hire new employees.
  • Communicating with Supervisors, Peers, or SubordinatesProviding information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Coordinating the Work and Activities of OthersGetting members of a group to work together to accomplish tasks.
  • Guiding, Directing, and Motivating SubordinatesProviding guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Inspecting Equipment, Structures, or MaterialInspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
  • Training and Teaching OthersIdentifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Getting InformationObserving, receiving, and otherwise obtaining information from all relevant sources.
  • Coaching and Developing OthersIdentifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Assisting and Caring for OthersProviding personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Making Decisions and Solving ProblemsAnalyzing information and evaluating results to choose the best solution and solve problems.
  • Developing and Building TeamsEncouraging and building mutual trust, respect, and cooperation among team members.
  • Supervise maintenance workers.
  • Inspect work to ensure standards are met.
  • Plan employee work schedules.
  • Clean facilities or sites.
  • Investigate work related complaints to determine corrective actions.
  • Confer with coworkers to coordinate maintenance or cleaning activities.
  • Inspect buildings or grounds to determine condition.
  • Select equipment, materials, or supplies for cleaning or maintenance activities.
  • Instruct staff in work policies or procedures.
  • Distribute supplies to workers.
  • Determine resource needs.
  • Inventory materials or equipment.
  • Evaluate current or prospective maintenance employees.
  • Establish work standards.
  • Arrange maintenance activities.
  • Recommend changes or corrective procedures.
  • Recommend organizational process or policy changes.
  • Document work hours or activities.
  • Estimate maintenance service requirements or costs.
  • Maintain equipment or systems to ensure proper functioning.

Skills and Abilities for First-Line Supervisors of Housekeeping and Janitorial Workers

  • Management of Personnel ResourcesMotivating, developing, and directing people as they work, identifying the best people for the job.
  • CoordinationAdjusting actions in relation to others' actions.
  • MonitoringMonitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Time ManagementManaging one's own time and the time of others.
  • SpeakingTalking to others to convey information effectively.
  • Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.
  • Learning StrategiesSelecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Complex Problem SolvingIdentifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Service OrientationActively looking for ways to help people.
  • InstructingTeaching others how to do something.
  • NegotiationBringing others together and trying to reconcile differences.
  • Judgment and Decision MakingConsidering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Quality Control AnalysisConducting tests and inspections of products, services, or processes to evaluate quality or performance.
  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Oral ExpressionThe ability to communicate information and ideas in speaking so others will understand.
  • Oral ComprehensionThe ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Information OrderingThe ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Problem SensitivityThe ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Speech ClarityThe ability to speak clearly so others can understand you.
  • Speech RecognitionThe ability to identify and understand the speech of another person.
  • Near VisionThe ability to see details at close range (within a few feet of the observer).
  • Category FlexibilityThe ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Deductive ReasoningThe ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive ReasoningThe ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Written ExpressionThe ability to communicate information and ideas in writing so others will understand.
  • Written ComprehensionThe ability to read and understand information and ideas presented in writing.
  • Far VisionThe ability to see details at a distance.
  • Manual DexterityThe ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
  • Vacuum cleanerse.g. All-terrain vacuums
  • Floor scrubberse.g. Auto scrubbers
  • Alarm systemse.g. Building alarm systems
  • Carpet cleaning equipmente.g. Carpet shampooers
  • Carpet cleaning equipmente.g. Carpet steamers
  • Cleaning scraperse.g. Cleaning scrapers
  • Floor scrubberse.g. Commercial automatic floor scrubbers
  • Desktop computerse.g. Desktop computers
  • Masks or accessoriese.g. Dust masks
  • Dust mopse.g. Dust mops
  • Ironing machines or pressese.g. Flatwork ironers
  • Floor polisherse.g. Floor burnishers
  • Floor polisherse.g. Floor polishing machines
  • Floor scrubberse.g. Floor scrubbing machines
  • Clothes dryerse.g. Industrial clothes dryers
  • Sewing machinese.g. Industrial sewing machines
  • Vacuum cleanerse.g. Industrial vacuum cleaners
  • Laundry type washing machinese.g. Light commercial washing machines
  • Mop wringere.g. Mop wringers
  • Special purpose telephonese.g. Multi-line telephone systems
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Education and TrainingKnowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Public Safety and SecurityKnowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Personnel and Human ResourcesKnowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.