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Gambling Managers Occupation Detailed Description

Gambling Managers career

General Job Description and Education/Training Levels for Gambling Managers

The main tasks and work activities of Gambling Managers are to resolve customer complaints or problems, maintain knowledge of current developments in area of expertise, conduct employee training programs, evaluate employee performance. In general, for the Gambling Managers, speaking, coordination, management of Personnel Resources, critical Thinking and other 17 skills are required.
Gambling Managers Job Description
EducationMost occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Related ExperiencePrevious work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Job TrainingEmployees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
ExampleThese occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include hydroelectric production managers, travel guides, electricians, agricultural technicians, barbers, court reporters, and medical assistants.
The following chart shows the education/training levels for Gambling Managers jobs. 34.91% of Gambling Managers have High School Diploma (or the equivalent) and 9.81% of Gambling Managers have Post-Secondary Certificate.
Less than a High School Diploma
7.99%
High School Diploma (or the equivalent)
34.91%
Post-Secondary Certificate
9.81%
Some College Courses
7.02%
Associate's Degree (or other 2-year degree)
8.46%
Bachelor's Degree and Above
31.81%

Tasks and Work Activities of Gambling Managers

  • Resolve customer complaints regarding problems, such as payout errors.
  • Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
  • Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
  • Train new workers or evaluate their performance.
  • Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating.
  • Explain and interpret house rules, such as game rules or betting limits.
  • Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
  • Interview and hire workers.
  • Prepare work schedules and station arrangements and keep attendance records.
  • Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals.
  • Establish policies on issues, such as the type of gambling offered and the odds, the extension of credit, or the serving of food and beverages.
  • Track supplies of money to tables and perform any required paperwork.
  • Set and maintain a bank and table limit for each game.
  • Monitor credit extended to players.
  • Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
  • Record, collect, or pay off bets, issuing receipts as necessary.
  • Direct the compilation of summary sheets that show wager amounts and payoffs for races or events.
  • Notify board attendants of table vacancies so that waiting patrons can play.
  • Market or promote the casino to bring in business.
  • Communicating with Supervisors, Peers, or SubordinatesProviding information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Making Decisions and Solving ProblemsAnalyzing information and evaluating results to choose the best solution and solve problems.
  • Coaching and Developing OthersIdentifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Guiding, Directing, and Motivating SubordinatesProviding guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Interacting With ComputersUsing computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Evaluating Information to Determine Compliance with StandardsUsing relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Getting InformationObserving, receiving, and otherwise obtaining information from all relevant sources.
  • Performing for or Working Directly with the PublicPerforming for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Resolving Conflicts and Negotiating with OthersHandling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Establishing and Maintaining Interpersonal RelationshipsDeveloping constructive and cooperative working relationships with others, and maintaining them over time.
  • Resolve customer complaints or problems.
  • Maintain knowledge of current developments in area of expertise.
  • Conduct employee training programs.
  • Evaluate employee performance.
  • Monitor activities of individuals to ensure safety or compliance with rules.
  • Communicate organizational policies and procedures.
  • Monitor resources.
  • Hire personnel.
  • Interview employees, customers, or others to collect information.
  • Prepare staff schedules or work assignments.
  • Maintain personnel records.
  • Manage guest services.
  • Develop organizational policies or programs.
  • Monitor flow of cash or other resources.
  • Determine pricing or monetary policies.
  • Conduct financial or regulatory audits.
  • Collect payments for goods or services.
  • Compile operational data.
  • Promote products, services, or programs.

Skills and Abilities for Gambling Managers

  • SpeakingTalking to others to convey information effectively.
  • CoordinationAdjusting actions in relation to others' actions.
  • Management of Personnel ResourcesMotivating, developing, and directing people as they work, identifying the best people for the job.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.
  • MonitoringMonitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Service OrientationActively looking for ways to help people.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Time ManagementManaging one's own time and the time of others.
  • Judgment and Decision MakingConsidering the relative costs and benefits of potential actions to choose the most appropriate one.
  • InstructingTeaching others how to do something.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • PersuasionPersuading others to change their minds or behavior.
  • Active LearningUnderstanding the implications of new information for both current and future problem-solving and decision-making.
  • Complex Problem SolvingIdentifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • NegotiationBringing others together and trying to reconcile differences.
  • Learning StrategiesSelecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Systems AnalysisDetermining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • MathematicsUsing mathematics to solve problems.
  • Oral ExpressionThe ability to communicate information and ideas in speaking so others will understand.
  • Oral ComprehensionThe ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Deductive ReasoningThe ability to apply general rules to specific problems to produce answers that make sense.
  • Problem SensitivityThe ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Speech ClarityThe ability to speak clearly so others can understand you.
  • Speech RecognitionThe ability to identify and understand the speech of another person.
  • Inductive ReasoningThe ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Written ComprehensionThe ability to read and understand information and ideas presented in writing.
  • Near VisionThe ability to see details at close range (within a few feet of the observer).
  • Written ExpressionThe ability to communicate information and ideas in writing so others will understand.
  • Information OrderingThe ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Far VisionThe ability to see details at a distance.
  • Selective AttentionThe ability to concentrate on a task over a period of time without being distracted.
  • Category FlexibilityThe ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Time SharingThe ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
  • Perceptual SpeedThe ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
  • Flexibility of ClosureThe ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
  • Number FacilityThe ability to add, subtract, multiply, or divide quickly and correctly.
  • Speed of ClosureThe ability to quickly make sense of, combine, and organize information into meaningful patterns.
  • Mathematical ReasoningThe ability to choose the right mathematical methods or formulas to solve a problem.
  • Desktop calculatore.g. 10-key calculators
  • Desktop computerse.g. Desktop computers
  • Notebook computerse.g. Laptop computers
  • Special purpose telephonese.g. Multi-line telephone systems
  • Personal computerse.g. Personal computers
  • Alarm systemse.g. Security alarm systems
  • Two way radiose.g. Two way radios
  • Video monitorse.g. Video surveillance systems
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • MathematicsKnowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Law and GovernmentKnowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
  • Public Safety and SecurityKnowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Personnel and Human ResourcesKnowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Education and TrainingKnowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.