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Hotel, Motel, and Resort Desk Clerks Occupation Detailed Description

Hotel, Motel, and Resort Desk Clerks career

General Job Description and Education/Training Levels for Hotel, Motel, and Resort Desk Clerks

The main tasks and work activities of Hotel, Motel, and Resort Desk Clerks are to greet customers, patrons, or visitors, verify accuracy of financial or transactional data, maintain financial or account records, collect deposits, payments or fees. In general, for the Hotel, Motel, and Resort Desk Clerks, social Perceptiveness, speaking, service Orientation, active Listening and other 8 skills are required.
Hotel, Motel, and Resort Desk Clerks Job Description
EducationThese occupations usually require a high school diploma.
Related ExperienceSome previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job TrainingEmployees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
ExampleThese occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.
The following chart shows the education/training levels for Hotel, Motel, and Resort Desk Clerks jobs. 75.03% of Hotel, Motel, and Resort Desk Clerks have High School Diploma (or the equivalent) and 2.42% of Hotel, Motel, and Resort Desk Clerks have Post-Secondary Certificate.
Less than a High School Diploma
1.00%
High School Diploma (or the equivalent)
75.03%
Post-Secondary Certificate
2.42%
Some College Courses
10.79%
Associate's Degree (or other 2-year degree)
6.17%
Bachelor's Degree and Above
4.59%

Tasks and Work Activities of Hotel, Motel, and Resort Desk Clerks

  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Compute bills, collect payments, and make change for guests.
  • Issue room keys and escort instructions to bellhops.
  • Review accounts and charges with guests during the check out process.
  • Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Arrange tours, taxis, or restaurant reservations for customers.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Date-stamp, sort, and rack incoming mail and messages.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
  • Plan, schedule or supervise the work of other employees.
  • Interacting With ComputersUsing computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Getting InformationObserving, receiving, and otherwise obtaining information from all relevant sources.
  • Performing for or Working Directly with the PublicPerforming for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Making Decisions and Solving ProblemsAnalyzing information and evaluating results to choose the best solution and solve problems.
  • Communicating with Supervisors, Peers, or SubordinatesProviding information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Resolving Conflicts and Negotiating with OthersHandling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Identifying Objects, Actions, and EventsIdentifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Establishing and Maintaining Interpersonal RelationshipsDeveloping constructive and cooperative working relationships with others, and maintaining them over time.
  • Processing InformationCompiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Updating and Using Relevant KnowledgeKeeping up-to-date technically and applying new knowledge to your job.
  • Greet customers, patrons, or visitors.
  • Verify accuracy of financial or transactional data.
  • Maintain financial or account records.
  • Collect deposits, payments or fees.
  • Execute sales or other financial transactions.
  • Calculate costs of goods or services.
  • Distribute materials to employees or customers.
  • Discuss account status or activity with customers or patrons.
  • Operate communications equipment or systems.
  • Report maintenance or equipment problems to appropriate personnel.
  • Make travel, accommodations, or entertainment arrangements for others.
  • Refer customers to appropriate personnel.
  • Provide information to coworkers.
  • Store items.
  • Sort mail.
  • Discuss goods or services information with customers or patrons.
  • Clean facilities or equipment.
  • Prepare employee work schedules.
  • Supervise clerical or administrative personnel.

Skills and Abilities for Hotel, Motel, and Resort Desk Clerks

  • Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.
  • SpeakingTalking to others to convey information effectively.
  • Service OrientationActively looking for ways to help people.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • CoordinationAdjusting actions in relation to others' actions.
  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Management of Personnel ResourcesMotivating, developing, and directing people as they work, identifying the best people for the job.
  • Time ManagementManaging one's own time and the time of others.
  • Judgment and Decision MakingConsidering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Complex Problem SolvingIdentifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • MonitoringMonitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Oral ComprehensionThe ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral ExpressionThe ability to communicate information and ideas in speaking so others will understand.
  • Speech ClarityThe ability to speak clearly so others can understand you.
  • Speech RecognitionThe ability to identify and understand the speech of another person.
  • Near VisionThe ability to see details at close range (within a few feet of the observer).
  • Problem SensitivityThe ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Category FlexibilityThe ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Information OrderingThe ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Deductive ReasoningThe ability to apply general rules to specific problems to produce answers that make sense.
  • Written ExpressionThe ability to communicate information and ideas in writing so others will understand.
  • Written ComprehensionThe ability to read and understand information and ideas presented in writing.
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  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Public Safety and SecurityKnowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • MathematicsKnowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.