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Interviewers, Except Eligibility and Loan Occupation Detailed Description

Interviewers, Except Eligibility and Loan career

General Job Description and Education/Training Levels for Interviewers, Except Eligibility and Loan

The main tasks and work activities of Interviewers, Except Eligibility and Loan are to interview employees, customers, or others to collect information, code data or other information, compile data or documentation, check data for recording errors. In general, for the Interviewers, Except Eligibility and Loan, speaking, active Listening, reading Comprehension, social Perceptiveness and other 3 skills are required.
Interviewers, Except Eligibility and Loan Job Description
EducationThese occupations usually require a high school diploma.
Related ExperienceSome previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job TrainingEmployees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
ExampleThese occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.
The following chart shows the education/training levels for Interviewers, Except Eligibility and Loan jobs. 54.49% of Interviewers, Except Eligibility and Loan have High School Diploma (or the equivalent) and 2.98% of Interviewers, Except Eligibility and Loan have Post-Secondary Certificate.
Less than a High School Diploma
13.32%
High School Diploma (or the equivalent)
54.49%
Post-Secondary Certificate
2.98%
Some College Courses
5.90%
Associate's Degree (or other 2-year degree)
10.95%
Bachelor's Degree and Above
12.36%

Tasks and Work Activities of Interviewers, Except Eligibility and Loan

  • Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
  • Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
  • Compile, record, and code results or data from interview or survey, using computer or specified form.
  • Review data obtained from interview for completeness and accuracy.
  • Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
  • Assist individuals in filling out applications or questionnaires.
  • Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
  • Identify and report problems in obtaining valid data.
  • Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.
  • Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
  • Prepare reports to provide answers in response to specific problems.
  • Locate and list addresses and households.
  • Meet with supervisor daily to submit completed assignments and discuss progress.
  • Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.
  • Supervise or train other staff members.
  • Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.
  • Getting InformationObserving, receiving, and otherwise obtaining information from all relevant sources.
  • Processing InformationCompiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Interacting With ComputersUsing computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Documenting/Recording InformationEntering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Establishing and Maintaining Interpersonal RelationshipsDeveloping constructive and cooperative working relationships with others, and maintaining them over time.
  • Communicating with Persons Outside OrganizationCommunicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Communicating with Supervisors, Peers, or SubordinatesProviding information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Performing for or Working Directly with the PublicPerforming for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Identifying Objects, Actions, and EventsIdentifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Analyzing Data or InformationIdentifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
  • Interview employees, customers, or others to collect information.
  • Code data or other information.
  • Compile data or documentation.
  • Check data for recording errors.
  • Assist individuals with paperwork.
  • Negotiate financial arrangements.
  • Verify accuracy of financial or transactional data.
  • Explain regulations, policies, or procedures.
  • Answer telephones to direct calls or provide information.
  • Prepare research or technical reports.
  • Obtain personal or financial information about customers or applicants.
  • Confer with coworkers to coordinate work activities.
  • Analyze operational or research data.
  • Supervise clerical or administrative personnel.
  • Collect deposits, payments or fees.

Skills and Abilities for Interviewers, Except Eligibility and Loan

  • SpeakingTalking to others to convey information effectively.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Service OrientationActively looking for ways to help people.
  • Oral ExpressionThe ability to communicate information and ideas in speaking so others will understand.
  • Oral ComprehensionThe ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Speech ClarityThe ability to speak clearly so others can understand you.
  • Speech RecognitionThe ability to identify and understand the speech of another person.
  • Near VisionThe ability to see details at close range (within a few feet of the observer).
  • Written ComprehensionThe ability to read and understand information and ideas presented in writing.
  • Written ExpressionThe ability to communicate information and ideas in writing so others will understand.
  • Selective AttentionThe ability to concentrate on a task over a period of time without being distracted.
  • Information OrderingThe ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Deductive ReasoningThe ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive ReasoningThe ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Scannerse.g. Computer data input scanners
  • Inkjet printerse.g. Computer inkjet printers
  • Photocopierse.g. Copy machines
  • Notebook computerse.g. Laptop computers
  • Laser fax machinee.g. Laser facsimile machines
  • Special purpose telephonese.g. Multiline telephone systems
  • Automobiles or carse.g. Passenger vehicles
  • Personal computerse.g. Personal computers
  • Phone headsetse.g. Telephone headsets
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.