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Lodging Managers Occupation Detailed Description

Lodging Managers career

General Job Description and Education/Training Levels for Lodging Managers

The main tasks and work activities of Lodging Managers are to provide basic information to guests, visitors, or clients, resolve customer complaints or problems, prepare staff schedules or work assignments, direct administrative or support services. In general, for the Lodging Managers, service Orientation, active Listening, social Perceptiveness, speaking and other 17 skills are required.
Lodging Managers Job Description
EducationMost of these occupations require a four-year bachelor's degree, but some do not.
Related ExperienceA considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
Job TrainingEmployees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
ExampleMany of these occupations involve coordinating, supervising, managing, or training others. Examples include real estate brokers, sales managers, database administrators, graphic designers, chemists, art directors, and cost estimators.
The following chart shows the education/training levels for Lodging Managers jobs. 1.15% of Lodging Managers have High School Diploma (or the equivalent) and 71.59% of Lodging Managers have Bachelor's Degree and Above.
Less than a High School Diploma
18.32%
High School Diploma (or the equivalent)
1.15%
Post-Secondary Certificate
0.00%
Some College Courses
5.89%
Associate's Degree (or other 2-year degree)
3.05%
Bachelor's Degree and Above
71.59%

Tasks and Work Activities of Lodging Managers

  • Greet and register guests.
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Assign duties to workers, and schedule shifts.
  • Coordinate front-office activities of hotels or motels, and resolve problems.
  • Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
  • Confer and cooperate with other managers to ensure coordination of hotel activities.
  • Manage and maintain temporary or permanent lodging facilities.
  • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
  • Train staff members.
  • Show, rent, or assign accommodations.
  • Develop and implement policies and procedures for the operation of a department or establishment.
  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
  • Prepare required paperwork pertaining to departmental functions.
  • Interview and hire applicants.
  • Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
  • Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
  • Perform marketing and public relations activities.
  • Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.
  • Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
  • Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
  • Communicating with Supervisors, Peers, or SubordinatesProviding information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Making Decisions and Solving ProblemsAnalyzing information and evaluating results to choose the best solution and solve problems.
  • Training and Teaching OthersIdentifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Getting InformationObserving, receiving, and otherwise obtaining information from all relevant sources.
  • Identifying Objects, Actions, and EventsIdentifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Interacting With ComputersUsing computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Coordinating the Work and Activities of OthersGetting members of a group to work together to accomplish tasks.
  • Communicating with Persons Outside OrganizationCommunicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Performing for or Working Directly with the PublicPerforming for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Establishing and Maintaining Interpersonal RelationshipsDeveloping constructive and cooperative working relationships with others, and maintaining them over time.
  • Provide basic information to guests, visitors, or clients.
  • Resolve customer complaints or problems.
  • Prepare staff schedules or work assignments.
  • Direct administrative or support services.
  • Manage organizational or project budgets.
  • Confer with organizational members to accomplish work activities.
  • Monitor facilities or operational systems.
  • Evaluate employee performance.
  • Monitor activities of individuals to ensure safety or compliance with rules.
  • Monitor performance of organizational members or partners.
  • Conduct employee training programs.
  • Develop operating strategies, plans, or procedures.
  • Develop organizational policies or programs.
  • Implement organizational process or policy changes.
  • Inspect condition or functioning of facilities or equipment.
  • Document organizational or operational procedures.
  • Hire personnel.
  • Interview employees, customers, or others to collect information.
  • Purchase materials, equipment, or other resources.
  • Schedule product or material transportation.

Skills and Abilities for Lodging Managers

  • Service OrientationActively looking for ways to help people.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.
  • SpeakingTalking to others to convey information effectively.
  • Management of Personnel ResourcesMotivating, developing, and directing people as they work, identifying the best people for the job.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • NegotiationBringing others together and trying to reconcile differences.
  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • CoordinationAdjusting actions in relation to others' actions.
  • Time ManagementManaging one's own time and the time of others.
  • MonitoringMonitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Active LearningUnderstanding the implications of new information for both current and future problem-solving and decision-making.
  • Judgment and Decision MakingConsidering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Complex Problem SolvingIdentifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • InstructingTeaching others how to do something.
  • PersuasionPersuading others to change their minds or behavior.
  • Systems EvaluationIdentifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
  • Learning StrategiesSelecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Systems AnalysisDetermining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Oral ExpressionThe ability to communicate information and ideas in speaking so others will understand.
  • Problem SensitivityThe ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Speech ClarityThe ability to speak clearly so others can understand you.
  • Speech RecognitionThe ability to identify and understand the speech of another person.
  • Written ExpressionThe ability to communicate information and ideas in writing so others will understand.
  • Written ComprehensionThe ability to read and understand information and ideas presented in writing.
  • Oral ComprehensionThe ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Information OrderingThe ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Inductive ReasoningThe ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Deductive ReasoningThe ability to apply general rules to specific problems to produce answers that make sense.
  • Fluency of IdeasThe ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
  • OriginalityThe ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
  • Mathematical ReasoningThe ability to choose the right mathematical methods or formulas to solve a problem.
  • Category FlexibilityThe ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Near VisionThe ability to see details at close range (within a few feet of the observer).
  • Selective AttentionThe ability to concentrate on a task over a period of time without being distracted.
  • Flexibility of ClosureThe ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
  • Desktop calculatore.g. 10-key calculators
  • Cash registerse.g. Cash registers
  • Magnetic stripe readers and encoderse.g. Credit card processing machines
  • Desktop computerse.g. Desktop computers
  • Portable data input terminalse.g. Handheld computers
  • Notebook computerse.g. Laptop computers
  • Special purpose telephonese.g. Multi-line telephone systems
  • Personal computerse.g. Personal computers
  • Premise branch exchange PBX systemse.g. Private automatic branch exchange PABX systems
  • Voice mail systemse.g. Voice mail systems
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Personnel and Human ResourcesKnowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • MathematicsKnowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Public Safety and SecurityKnowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Education and TrainingKnowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Communications and MediaKnowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
  • PsychologyKnowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.